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How to Find a Good Removalist

Hello and thank you to those who are reading. I’m Mike and I own 2 Easy Removals, we are a Removals company based in Osborne Park, Perth and service the Perth Metro and most of WA.  Below I have compiled some useful information for picking the right removalist for your move.

 

What to be Looking For When You’re Choosing your Removalist…

 

I think the most important aspects of being a good removalist in Perth are reliability, experience, good customer service, and a genuine care for people’s belongings. You need to find a removalist that can tick all your boxes even if there are many of them.  Some business’s will tick few.

 

Hourly Rate or Fixed Quote?

 

I would advise for larger moves, anything over 3 bedrooms is to have a removalist take a look at your property, especially if the access is tricky or you have heavy furnishings. I usually recommend hiring a removalist on an hourly basis vs a removalist on a fixed quote. Usually, the company will allow for extra time in their quote, in case it might take a little longer than initially anticipated.

 

Price Per Hour?

 

There will always be a massive contrast in pricing.  As with any competitive business, there will always be some who will attempt to undercut the rest. Hourly rates range from $75ph to $200+ph. The latter is excessive, so I would avoid paying those kinds of prices and similarly paying only $75ph, usually won’t get you the best company and service.  Knowing personally the expenses of running a removals business, I would advise, that decent operators would need to charge $120ph at a minimum to run a decent operation. The cheap companies usually pay low wages and in turn attract less experienced removalists. This will slow down your move, increase stress at a an already stressful time, and leave your furniture venerable in inexperienced hands.

 

What is the Depot fee or Travel fee?

 

This is when the removalist starts charging fees.  From the time they leave their base or charge a travel fee to cover their travels, and to and from your house.  I have always charged from the depot and pay my men from the depot as well. What I’ve found, with companies that waive this fee, they don’t pay their staff to travel to and from a customer’s home. When there are multiple moves in one day, this can mean that they would be away from their depot for 10+ hours and will only get paid for only 7-8 hours. Under this system, a removal company that waives this fee will not attract the best and most experienced staff because generally the better removalists are attracted to the companies that pay them for a full day.

 

How to find a good removalist?

 

This is a good question that a lot of people get stuck on. If you haven’t a great recommendation from a friend, then how do you know who to hire? The answer is the Internet from online reviews.

Some companies shy away from reviews online and don’t open themselves up to formats where they can be reviewed. I’d personally be skeptical of this behavior and would avoid such companies. Those companies that do not open up to reviews should because this is the way customers pick good companies. You should find a company with good reviews from customers and little to no negative results. The most reliable reviews come from Google, Wordofmouth.com.au, Facebook, and productreview.com.au. Be wary of gumtree and truelocal as their sites seem to be easy to manipulate.

 

Heavy furniture?

 

If you have heavy furniture, such as heavy wood tables, marble tables, pool tables, and pianos.  Make sure the company you choose has the experience to move these items and has all the lifting apparatus needed to smoothly do so. Moving these items without the necessary experience will be painful and dangerous to your house, the item, and the removalists.

 

Insured?

 

Insurance is a grey area in the world of removals. If I can advise anything, I’d suggest you make sure the company is insured. I can guarantee that most of the cheaper operators won’t be but will still claim that they are.  A decent company will have no problem in sending you their certificate of currency.

Also, find out whether you have to pay an excess on damage and also details on what their insurance covers. Most companies will only cover you in the instance the furniture is damaged in transit and will have no coverage for when your removalists are loading and unloading. However, this is when most damage is to occur on a move.

We are covered for $100,000. For all aspects of removals and have no excess to be paid by our clients.

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